Handling customers is always a touchy subject to deal with. In fact, the customer is the one who obtains benefits from your service and use your product, so the prosperity of your business depends on his satisfaction. The key word is therefore Customer Centricity. An apparently simple concept, it is a great deal more complex to execute.
Why do customers go away?
What reasons drive customers away from your company?
What must you concentrate on to keep them from leaving?
If the main reason for customers leaving is the impression they have that they are not being paid sufficient attention, what should focus on to let them understand that the situation is truly different?
What are the fundamental ingredients for the growth of one’s business?
Customer Centricity is the best way for keeping one’s customers. Which aspects can be improved?
Customer Centricity:
The main characteristics and 4 pieces of advice for putting your customers at the centre.
Attention!
The moment you decide to turn your company into a customer centric business, you will have to deal with these obstacles, which must be overcome for it to be successful.
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